Devices for Distance Learning

Distribution of devices and learning packets to students is ongoing


MPS wants families to know that we are working hard to get devices and learning packets to students. There are many steps MPS staff must take to safely remove devices from schools, package the devices and then deliver devices to students.

Student Device Issue Reporting

Use this form:  Student Device Issue Reporting to report issues regarding student devices (broken, missing adapters, won't turn on, etc). Issues reported on this form will be reviewed by the appropriate department for resolution.

Continue to report student device needs for students who have not yet received a device on the Needs for Remote Learning Survey or call your school to report your need for a device.

For families who filled out a survey on their technology needs, it will still take time to get a device to your student. Families will receive a call to tell them when they can expect learning materials to be delivered.

Meanwhile, we encourage families to reach out to your child’s teacher for guidance on how your student can continue to be engaged in learning until they receive a device or learning packet. And please make sure your school or teacher has your most current phone number, address and email. Thank you for your patience and understanding!

Contacting school staff during Distance Learning

During Distance Learning, school phone lines will remain active. However, because teachers and other school staff are working from home, it may be more difficult to reach them directly. If families do phone their school, please leave a voicemail stating the:

·         Reason for your call.

·         Best number to reach you (please speak slowly).

·         Best time(s) to return your call.

Staff will monitor voicemail boxes and return messages as soon as possible. Staff can also be contacted through email. To find a staff member’s email, search the MPS Staff Directory. To reach families by phone, teachers and other school staff will be using Google Meet. When families receive a call through Google Meet, a phone number will not show up in the phone’s caller ID (identification). Instead, families may see “No Caller ID Available” or “Private Caller.”